We strive to make sure you have the best experience while selecting and buying your favourite product. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control. We have listed everything to further simplify our return policy .

Here are the list of issues NOT considered defects :
* The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
* The uneven threads connecting the border to the body are not considered defects.
* Slubs – residual threads bundled together in tiny knots.
* Minute gaps in and around motifs.
* Dye ‘bleeding’ onto the pallu from the body – this is common in power loom sarees.
* Loose threads in Bandani sarees used for the tying and dyeing.
* Colour mismatch -We try to best capture the most truest colors of the saree. Despite that, due to individual device settings, the colours may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the colour of a product.

These are considered defects:
* Tear in the saree
* Incorrect length (instead of what was stated),
* Missing blouse piece (if mentioned that the saree has a blouse piece)

• We accepts returns and exchange only if a wrong , damaged product is delivered or if you have received the product in a bad condition , please notify us through email or message  mentioning your Order ID within 24 hrs of receiving the product.
  • Please make sure you record a clear video of the item unboxing, as well as photos as this can help us manage your return request more efficiently.

• • Once the request is received  by our team, our team will get in touch with the customer to advise on next steps , we will arrange return shipment of the products to our warehouse.
  • Once received, the product(s) that are requested for exchange/return will be thoroughly inspected by our quality check team before deciding on further proceedings. 
    
    
• Upon satisfactory review , If requested by customer a replacement product will be delivered  in 5-7 business days  at no additional cost or a full refund can be credited within 2-3 business days .
  
  
• Customers wishing to return cause of change in mind must intimate us within 24hrs of receiving the product.
  • Once the request is received by our team, our team will get in touch with the customer to advise on next steps , we will arrange return shipment of the products to our warehouse.

• • Once received, back at our warehouse a quality check would be done by our team.
  • Upon satisfactory review  , if refund has been requested by customer , it will be processed as per our refund policy .
  • We do not allow exchange in such circumstances .

• In case due to certain circumstances the return request is raised post 24 hours , we reserve the right to reject the return request and  no refund would be made.

• Return Product(s) must be unused, unworn, unwashed, undamaged and un-customized i.e. no saree finishing package must be added to merchandise. The product(s), the customer wants to return, must be in saleable condition, original folds and packaging should be retained. 

• Branded is not liable to pay the return shipment charges unless it is an error from our end.
• In case of error from our end, we will duly acknowledge the issue and you would always be welcome to decide from proceeding with either a replacement item or full refund of order value.

Currently, we do not offer a return or exchange policy for international customers.

For any queries, please contact us on WhatsApp or email at care@localhost.

If you need to cancel an order, please do so before it is shipped to receive a full refund.

Once the order is shipped, cause of logistics involved it cannot be cancelled, and we will be unable to refund anything.

If a defective product is received, contact us on care@localhost with your Order ID and a snapshot/opening video of the defect within 24hrs of delivery. We will provide refund as per our refund policy for the defective product after investigation; but we will not be able to provide a replacement.